Shipping policy

Shipping Policy

Last updated: 2026-01-29

At Clutch Precision, we are committed to providing fast, reliable, and transparent shipping to customers worldwide. Please read the following shipping policy carefully before placing an order.

1. Shipping Destinations & Fulfillment

EU Customers

  • Orders are shipped from our Latvian warehouse via Latvia Post, provided items are in stock in Latvia.
  • If items are not available in Latvia, orders are dispatched from our China warehouse.
  • SWE partners with local last-mile delivery providers in each EU country.
  • Parcels shipped from China to the EU may use the IOSS (Import One-Stop Shop) model, meaning VAT and import duties are prepaid where applicable for a smoother delivery experience.

Non-EU Customers

  • All non-EU orders are shipped directly from our China warehouse.
  • Carriers and delivery times vary depending on destination country.

2. Shipping Methods & Estimated Delivery Times

Region Carrier Estimated Delivery Time
Germany DHL/UPS/DPD 4–6 business days
Other EU Countries Latvia Post/DPD 4–6 business days
Switzerland Latvia Post/UPS 2–5 business days
United States USPS 7–10 business days
Canada UniUni 7–14 business days
United Kingdom Royal Mail 5–7 business days
Rest of the World China Post E-Express 7–21 business days

Delivery times are estimates only and may vary due to customs clearance, holidays, weather conditions, or carrier-related delays.

3. Last-Mile Delivery Providers (EU)

For orders shipped from our China warehouse, final delivery may be completed by the following local providers:

  • Germany: DHL Paket
  • France: Colissimo/Colis Prive
  • Italy: GLS/Italy Post
  • Spain: Correos
  • Netherlands: DHL Parcel NL
  • Belgium / Luxembourg: Colis Privé
  • Austria: DPD AT
  • Sweden: PostNord or PostNL International Mail
  • Denmark: PostNord or PostNL International Mail
  • Finland: Posti
  • Poland: DPD PL
  • Czech Republic: Česká pošta
  • Hungary: Express One
  • Romania: Sameday
  • Estonia: Omniva
  • Latvia: Latvijas Pasts
  • Lithuania: Omniva
  • Bulgaria: PostNL International Mail
  • Other EU countries: Local partners assigned by SWE

4. Order Processing Time

  • Standard Orders: Processed and dispatched within 48 hours, excluding weekends and public holidays.
  • Pre-Orders: Dispatched once stock becomes available. Restocking typically takes up to 14 days unless otherwise stated.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and shipping method.
  • For EU orders, VAT and import duties are prepaid where applicable.
  • For non-EU orders, shipping costs do not include local import taxes or duties.

6. Special Handling for Orders Over 140 EUR (EU)

For EU orders exceeding 140 EUR, shipments may be split into two or more parcels to support smoother customs processing. This will not result in additional shipping charges.

7. Customs, Duties & Import Fees

EU Customers

  • No customs paperwork or additional fees are required when shipped under DDP/IOSS where applicable.

Non-EU Customers

  • Customers are responsible for any local import taxes, customs duties, or clearance fees.
  • These fees are not included in product prices or shipping charges.

8. Delivery Confirmation & Risk Transfer

Once an order is marked as successfully delivered to the shipping address provided at checkout, the delivery obligation of Clutch Precision is considered fulfilled.

Depending on local delivery practices, carriers may leave parcels in a safe place, mailbox, porch, or building entrance. These delivery decisions are made by the carrier and are outside the seller’s control.

Customers are responsible for providing a complete, accurate, and secure delivery address where shipments can be safely received.

Please ensure that someone is available to receive the parcel where applicable, and that the delivery location is suitable for secure receipt of valuable goods.

9. Lost or Stolen After Delivery

If carrier tracking and/or delivery documentation (including photographic proof) confirms successful delivery, any loss or theft occurring after delivery does not constitute an “Item Not Received” situation.

  • Responsibility transfers to the recipient once delivery is confirmed.
  • Refunds or replacements cannot be offered for parcels stolen after confirmed delivery.
  • Customers must file a police report where applicable.
  • Assistance with a carrier claim is possible only if an official police report is provided (as required by most carriers).

10. Incorrect or Unverifiable Delivery Claims

Claims based on inability to locate the parcel, unattended delivery, third-party theft, or failure of doorbell, SMS, or email notifications cannot be accepted if carrier tracking or delivery photos confirm successful delivery to the correct address.

Customers are strongly advised to ensure the delivery address is secure and to use alternative delivery options if theft risk exists.

11. Tracking & Communication

Tracking information is provided once an order is dispatched. Customers are responsible for monitoring tracking updates and contacting the carrier promptly if delivery issues arise.

12. Returned to Sender (RTS) / Failed Delivery Attempts

In some cases, a carrier may mark a delivery attempt as unsuccessful and return the parcel to sender (RTS). This may happen due to carrier operational reasons, access restrictions, local delivery practices, incomplete address details, or repeated unsuccessful delivery attempts.

  • Resolution timing: Returned-to-sender shipments can only be resolved after the parcel has physically returned to us. While a return is in transit, we are unable to issue a refund or reship the same order, as the shipment remains under carrier handling.
  • Return transit time: Return shipping timelines vary by country and carrier and may take several weeks. These timelines are outside the seller’s control.
  • When the return is carrier-caused: If the return is clearly caused by carrier operational failure (e.g., no proper delivery attempt or incorrect routing), we will work with you to arrange a reshipment or refund once the parcel returns.
  • When the return is customer-caused: If the return is caused by an incorrect/incomplete address provided at checkout, refusal to accept delivery, or failure to collect from a pickup point within the carrier’s time limit, the customer may be responsible for any additional re-shipping cost.

If you believe your parcel is being returned to sender in error, please contact us as soon as possible with your order number and tracking information.