We send from China via DHL to Germany (4-7 days), USPS to US (7-10 days), Royal Mail to UK (7-10 days), UPS to all other EU countries (2-4 days) and China Post E-Express to all other countries (5-14 days)
Non-EU customers are responsible for all local country import taxes, duties and other fees. EU customers don’t have to deal with any customs matters as we always ship from EU warehouse.
If the product has quality problems caused by non-human factors. Please contact us ca604@gmx.de, we will reply your email within 1-3 working days and solve the problem for you. We don't accept unconditional returns.