Cancellation policy

Purchase Options Cancellation Policy

We want to ensure that your shopping experience is smooth and transparent. Please review our cancellation policy below:

1. Cancellation Within 14 Days (Cooling-Off Period):

As per EU consumer protection laws, you have the right to cancel your order within 14 days of receiving your goods without providing any reason. If you choose to exercise this right, we will issue a full refund for the purchase, including the cost of standard delivery. The only charges that may apply are the return shipping costs if you have already received the product and decide to return it.

  • Please Note: You must notify us of your intention to cancel the order within 14 days of receiving your goods.
  • Return Shipping Costs: If you are returning the product after the cancellation, you will be responsible for the return shipping costs unless the item is faulty or not as described.

2. Cancellation Fees (For Specific Cases):

After the 14-day cooling-off period, or in cases where modifications or customizations have been made, the following cancellation fees may apply:

  • Order in Packaging (Pre-shipping): 5% handling fee if the order is in the packaging stage.
  • Paypal Handling Fee: If you paid via PayPal (without a PayPal account), we may retain the 5% PayPal processing fee as it is non-refundable.
  • Modification Work in Process: If the order includes any type of modification work that has started, a 10% handling fee will apply.
  • Modification Work Completed: If the order contains completed modification work, a 15% handling fee may be charged to cover the cost of the work performed.

3. Backorders and Pre-Orders:

For backordered or pre-ordered items, we aim to deliver your products as soon as possible. However, if there are delays in the restocking or production of pre-ordered goods that prevent us from delivering within the estimated time frame:

  • Cancellation Rights: You may cancel your pre-order or backordered item at any time before dispatch for a full refund.
  • Notice of Delay: If we are unable to fulfill your pre-order or backorder within a reasonable timeframe, we will notify you promptly, and you will have the option to cancel the order for a full refund.

4. Exclusions from the Right of Withdrawal:

Certain products, such as customized or bespoke items that have been specially made for you, may be excluded from the 14-day right to cancel. These items will be clearly marked on the product page.

Additionally, if the product is damaged or faulty upon delivery, you are entitled to a full refund, including any delivery charges, or a replacement at no additional cost.

5. Special Considerations for Airsoft Products:

Please note that, due to local regulations, airsoft products may be subject to legal restrictions in certain countries. If airsoft products are prohibited in your location, we reserve the right to cancel your order. In such cases, we will notify you and issue a full refund.

6. Refund Processing:

Once we receive your cancellation request and the returned goods (if applicable), we will process your refund within 14 days. Refunds will be issued to the original payment method. Please note that in cases of bank transfer payments, any associated wire transfer fees are non-refundable.